Many of you in here may not be aware but up until a year and a half ago I worked at a very busy family restaurant as an assistant manager.  Then I had to leave my place of employment due to babysitter issues.  Well about two weeks ago I decided to go back to work as a supervisor.

The past couple of weeks haven’t been too bad but just this past Saturday I had to deal with my first cranky and unreasonable customer.  Apparently before I even started my shift we had a customer who was standing out in the take out for five minutes before anyone went down to see what he wanted.  And instead of blaming the girl who was on the take out, he blamed me.  He stated that I should have more control over my staff and this was a very poor way of treating customers.  I tried to explain to him that I just came on shift so I really didn’t understand why he was blaming me.

I really have to tell you all that of all the complaints I have had to deal with, this one really took the cake.  So I apologized to him and told him I would talk to the staff.  In my head I was kind of wondering how on earth he expects me to “control” my staff when I’m not even working??