So I’ve started back at my home crafting business. This is actually the best time of year to sell handcrafted jewelry so I have been a busy little beaver getting ready for the upcoming Christmas season. I have sold a few pieces and am extremely pleased about this, but I would love to sell a whole lot more. So I have been advertising a lot more and am thinking about branching out to different areas of the business.

One area where I have been paying close attention to is my customer service. Although I am quite pleased with the customer service that I do offer and the customers seem to be pleased as well, I know there are areas that I could improve in. One such area would be the methods in which I use to contact and to interact with customers. I have been checking out some virtual hosted predictive dialers to see if this type of service would benefit me in any way. I really do think it would so I am going to give this area a lot more thought and then maybe after the Christmas season is behind me, I will check into this option a little more closely. All these improvements can only help the business right?!